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ENGLISH
Trouble Shooting
PROBLEM SOLUTION
Machine does not operate • Check power cord and power source.
•
Check that all parts have been assembled
correctly.
Machine jams/ clogs or
stops operating
• Check Food Chute is clear and is not
blocked.
• Check that hard seeds have been removed
before juicing and are not stuck in the
machine.
• Turn machine off, and switch to reverse for 3
seconds. Switch back on to continue juicing.
Repeat this process if necessary.
• Disassemble upper section and clear
remaining pulp.
Squeaking noise when
juicing
• Squeaking sound is perfectly normal. Please
remember not to run the Platino without any
food.
Leaking from underneath
the Bowl
• Be sure the silicone pad is tightly in place
after cleaning.
Strainer Damage • Refer to operation instruction for proper
usage and juicing tips. Remember not to over
stuff food or force food in the Platino.
Too much pulp coming out • Cut food into smaller pieces, especially
fibrous foods, to avoid fibers scrapping
around the Auger. Insert food at a slower
pace and allow all food pulp to eject from the
unit before adding more.
Bowl is stuck and will not
detach from the Base
• This is commonly caused by excess food in
the Bowl. Switch to reverse for 3-5 seconds.
Repeat process 2-3 times. Then, pull the
Bowl upward while turning.
Food Chute/Lid is stuck • Switch to reverse for 3-5 seconds. Repeat
process 2-3 times, you can then press down
on the Food Chute while turning.
The Bowl shakes • It’s normal for the Bowl to shake when juicing
or operating the Platino in reverse.
The Food Chute, Bowl,
Strainer, Rotating Basket
and silicone parts get
stained.
• Vegetables like kale, collards, carrots and
spinach contain beta carotene, which is
responsible for the discoloration.
• Clean all parts of the upper unit immediately
after use.
There is no juice pouring
out of the Bowl.
• Open the drip stopper.
Slow Juicer Platino Manual.FINAL.indd Sec2:12Slow Juicer Platino Manual.FINAL.indd Sec2:12 6/17/13 8:03 PM6/17/13 8:03 PM
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